Game support

Find answers to common questions, or get in touch about your game.

Contact us

Casual Brain

For game support, email swifthorsetech@gmail.com.

When reporting a problem, include the app name, store where you downloaded it, device model, operating system and version, game version, and the steps that led to the issue. A screenshot can help, but please leave out personal information.

Common questions

These answers describe the reviewed iOS build. If your version behaves differently, include your platform and store when contacting us.

Where is my progress saved?

The reviewed iOS build stores progress on your device. It does not provide an in-game cloud synchronization service. Deleting the app may remove your progress; contact support before reinstalling to troubleshoot a save problem.

Why is a rewarded ad unavailable?

Ads need an internet connection and depend on availability and your privacy choices. Check your connection and try again later. Closing an ad before its reward conditions are met does not grant a reward.

How do I change advertising privacy choices?

Open the game settings. An advertising privacy options entry is shown when required by the consent service. Device tracking permission can be managed separately in iOS Settings.

Can I customize my cards and background?

Use the game's theme selection to browse card faces, card backs, backgrounds and victory effects. Collect and equip your favorites as you play.